Shipping policy

SHIPPING POLICY

TTDC Policy-003 Shipping Policy

We aim to make every order from Tasmania Tech & Dive Centre feel straightforward, reliable and thoughtfully handled. Below you will find important information about order preparation, delivery timing, tracking, and what to do if a parcel is delayed, missing or arrives damaged.

For shipping assistance
Tasmania Tech & Dive Centre | info@tastechdive.com.au

Order Preparation

Orders are usually prepared within 1 to 3 business days, excluding weekends and public holidays. During peak periods, promotions or unforeseen demand, preparation times may be slightly longer. From time to time, a selected item may need to be specially sourced from one of our trusted wholesalers or suppliers. Where this applies, a little additional time may be required before your order is ready for dispatch. If there is likely to be a meaningful delay, we will keep you informed as promptly as possible.

Delivery Options

Shipping rates and delivery options are shown at checkout based on your location and the items in your order. Estimated delivery timeframes are provided as a guide only and may vary depending on the carrier, destination and seasonal demand.

Tracking Your Parcel

Once your order has been dispatched, you will receive tracking details where available so you can follow its progress. Delivery scans and updates are supplied by the carrier and may take time to appear after dispatch.

Delivery Timing

We always aim to dispatch and supply orders within the timeframe stated at checkout or, where no timeframe is given, within a reasonable time. Please note that dispatch and delivery estimates are intended as guides only and may be extended where an item is not immediately available and needs to be specially ordered from one of our wholesalers or suppliers. Delays may also occur due to carrier interruptions, remote delivery locations, weather events or other circumstances beyond our control.

Authority to Leave

If you request authority for a parcel to be left without a signature, delivery will be made in accordance with the carrier’s procedures. Once a parcel has been delivered to the address in line with those instructions, responsibility for its security will pass to the recipient.

Missing or Damaged Deliveries

If your order arrives damaged, incomplete or does not arrive within the expected timeframe, please contact us as soon as possible. We may ask for photographs, order details or confirmation of the delivery address so we can investigate promptly. Where required under the Australian Consumer Law, we will work with you to provide an appropriate remedy.

Incorrect Addresses

Please ensure your delivery details are accurate at checkout. We are not responsible for delays or additional costs arising from incorrect or incomplete address information provided with an order.

How to Contact Us

For any shipping enquiry, please email us at info@tastechdive.com.au with your order number and a brief description of the issue. We will do our best to assist you promptly and keep you informed throughout the process.